There are many different things you can do when using our site, including finding information about commercial steel doors and get a quote for pricing. When you share your information with us, for example by using our quote request form, we can make those services even better. As you use our services, we want to be 100% transparent in how we’re using information and the ways in which you can protect your privacy.
Our Privacy Policy explains:
What information we collect and why we collect it.
How we use that information.
The choices we offer, including how to access and update information.
It is our goal to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, pixel tags and browsers, please read more about these important terms first. Here at CDF we care about your privacy, whether you are a new to buying doors or are an existing CDF customer, do take the time to get to know our policies and how we work. If you have any questions please feel free to contact us.
Information we collect
We collect information to provide better services to all of our users – from adapting our website to your location or language, to allowing us to contact you regarding your quote or order.
We collect information in two ways:
Information you give us. For example, upon request of a quote or ordering any of our products, we’ll ask for personal information, like your name, email address, telephone number or credit card. In order to provide the best possible service, some information may be required.
Information we get from your use of our services. We may collect information about how you use our site and services, like when you visit our website or use our forms. This information includes:
Device information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). CDF may associate your device identifiers or phone number with your Account.
Log information
When you use our services or view content provided by CDF, we may automatically collect and store certain information in server logs. This may include:
details of how you used our service, such as individual search queries looking for a specific door.
telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls.
Internet protocol address.
device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
cookies that may uniquely identify your browser or your CDF Account or Quote.
Location information
When you use our website, we may collect and use information about your actual location to tailor our services to your area such as GPS signals sent by a mobile device. We may also use various technologies to determine location, such as sensor data from your device that may, for example, provide information on nearby Wi-Fi access points and cell towers.
Local storage
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and anonymous identifiers
We use various technologies to collect and store information when you visit a CDF website, and this may include sending one or more cookies or anonymous identifiers to your device. We also use cookies and anonymous identifiers when you interact with our services for advertising using the AdSense advertising network.
How we use information we collect
We use the information we collect from all of our website to provide, maintain, protect and improve them, to develop new ones, and to protect CDF and our users. We also use collected information to offer you content tailored to your location.
When you contact CDF Distributors, we may keep a record of your communication to help solve any issues you might be facing, or to tailor our products & services. At our discretion, we may use your email address or other contact information to follow up on any issues, quotes, or provide information on future sales or promotions.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. For example, by saving your location or language information, we are able to have our services appear in the language you prefer, or show regional specific information. When showing you tailored ads, we will not associate a cookie or anonymous identifier with sensitive categories, such as those based on race, religion, or health.
We may combine personal information from one service with information, including personal information, from other services – for example, if you submit a quote without a phone number, but call us at a later time, we will add your phone number to our records.
We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.
Transparency and choice
Our customers have different privacy concerns. Our goal at CDF is to be clear about what information we collect, allowing you to make meaningful choices about how it is used.
You may choose to set your browser to block all cookies, including cookies associated with our website, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences.
Information you share
Any information you choose to share with CDF Distributors will not be shared without your prior permission.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to edit personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. To update your personal information, we ask that you contact us and may require you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for example, requests regarding information stored on backups).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. Because we strive to maintain our website so that it protects information from accidental or malicious destruction, after you request us to delete your information, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Information we share
We do not share personal information with companies, organizations and individuals outside of CDF unless one of the following circumstances apply:
With your consent
We will share personal information with companies, organizations or individuals outside of CDF after attaining you consent to do so. We require opt-in consent for the sharing of any sensitive personal information. An example of this would include asking for an installation quote, we would share your information with the third party installer to contact you directly.
For external processing
We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
For legal reasons
We will share personal information with companies, organizations or individuals outside of CDF Distributors if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
meet any applicable law, regulation, legal process or enforceable governmental request.
enforce applicable Terms of Service, including investigation of potential violations.
detect, prevent, or otherwise address fraud, security or technical issues.
protect against harm to the rights, property or safety of CDF Distributors, our users or the public as required or permitted by law.
We may share aggregated, non-personally identifiable information publicly and with our partners – like interactive agencies, marketers or consulting firms. For example, we may share statistical information about searches for particular products with our suppliers.
If CDF Distributors is involved in a merger, acquisition or asset sale, we will continue to protect the confidentiality of any personal information and give affected users prior notice before information is transferred or becomes subject to a different privacy policy.
Information security
We work hard to protect CDF and our users information from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
•We encrypt many of our services, particularly payment information using SSL.
•We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
•We restrict access to personal information to CDF employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
Application
Our Privacy Policy applies to all of the services offered by CDF and its affiliates, including services offered on our other sites (such as shelterdoor.com, & Fast Partitions), but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.
Our Privacy Policy does not apply to services offered by other companies or individuals, including our product manufacturers sites or sites linked to from our webpage. Our Privacy Policy also does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags and other technologies to serve and offer relevant ads.
Enforcement
We regularly review our compliance with our Privacy Policy. We also adhere to several self regulatory frameworks. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.
Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of privacy policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
